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Why CQA

- Trusted Quality Partner:

It's a proven fact that evaluating the performance of your contact center agents and providing timely feedback is an effective way to improve customer service and sales efforts.CQA will work with you to design the right guidelines, right approach and timely input to help your agents provide a quality customer experience while meeting or improving service metrics.

- Cost savings

Use of near-shore or off-shore labor results in significantly lower cost-per-call-monitored.

Timely and consistent evaluations by using follow the sun model and a very experienced QA team.
A dedicated team focused solely on your company's quality review process ensures that evaluations are performed in a timely, consistent manner

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